Nandos

Nando’s chooses Sage 200 Evolution for their integrated Enterprise Resource Planning solution.

Nandos

Nandos

Business

  • flame-grilled chicken

Nando’s famous cockerel opened in Western Australia in 1990 and specialises in Portuguese-style flame-grilled PERi-PERi chicken.

Nando’s is an international brand with stores in over 40 countries including, New Zealand, Fiji, Africa, Canada, London, Malaysia and Singapore.

Nando’s has since spread its wings creating more Nando’s addicts and has opened restaurants in Victoria, Queensland, South Australia and New South Wales.

Challenge

To find an Enterprise Resource Planning solution which incorporated Customer Relationship Management (CRM) and Financial Management interwoven within the one program.

Requirements

  • future expansion
  • franchisee management
  • detailed reporting
  • customer relationship management
  • easy consolidations

Nando’s were outgrowing their existing accounting solution and were unable to extract detailed reports to assist decision making.

They were unable to develop the existing program to include customer relationship management features and detailed reporting.

The new solution would need to capture customer communication and linked financial status that could provide a holistic view for improved franchisee management.

Solution

Sage 200 Evolution has given Nandos improved Franchisee communication, an holistic view of the business and detailed, segmented reporting.

"The information is now centralised and gives management a central resource for comprehensive reporting and well informed decision making."
Marc Lewinsohn
Information Technology Manager
Improving Franchisee communication on the road

Nando’s sales team has the ability to log in through Terminal Server to Evolution whilst out on the road, and access live data on their visiting franchisee appointment list.    The staff member accesses current data such as sales, outstanding monies and communication history on the road for each appointment.   The up-to-date information allows the sales team to follow through franchisee requests and meet head office business expectations effectively and efficiently.

Holistic approach

Franchisee information is stored and recorded within Evolution. At any time, staff can access current store marketing plans, training schedules and new store openings.  Marketing details are stored as well as operational plans, quality control procedures and store plans.   Nando’s corporate staff all have access  to Evolution’s CRM module daily and utilise the information as the foundation of franchisee communication.

Strength of Architecture

Sage Pastel Evolution’s robust MS-SQL database supports Nando’s complex divisional structure allowing the business to break down business divisions by groups, departments, locations and incident types, thus supporting complex reports.  Data can be sliced and diced to suit individual needs. For example, marketing may need to see current sales for a month and remove any other data not relevant to the search by simply dragging and dropping the fields within Evolution.  The ability to segment your financial reporting was a big plus for Nando’s.

 

Results

Sage 200 Evolution has brought together two fundamental functions of the business.

Evolution has equipped management in streamlining the accounting and management process. The solution allows for simple and effortless daily financial management which goes beyond accounting.

Consolidation of Profit & Loss and Balance Sheets along with the invoicing all in one system has improved processing times and sales team actions. Management now have a comprehensive snap shot of the business with detailed reports for well informed decision making.