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Sage Pastel Evolution was implemented into Nando's and is now used to capture franchisee information throughout Australia.

Nando's experienced rapid growth with new franchise stores opening throughout Australia. The existing custom built Linux solution delivered accounting functionality but was unable to capture detailed franchisee information. Management needed a solution that could incorporate both accounting and CRM functionality in the one solution.

About the company

Nando’s is an international brand with stores in over 40 countries including, New Zealand, Fiji, Africa, Canada, London, Malaysia and Singapore.
Nando’s famous cockerel opened in Western Australia in 1990 and specialises in Portuguese-style flame-grilled PERi-PERi chicken.
Nando’s has since spread its wings creating more Nando’s addicts and has opened restaurants in Victoria, Queensland, South Australia and New South Wales.

The Challenge

Nando’s were outgrowing the accounting solution and were unable to extract detailed reports to assist decision making.   Unable to develop the existing program to include customer relationship management features and detailed reporting, Nandos begun their search for an Enterprise Resource Planning solution which incorporated CRM and Financial Management interwoven within the one program.

The new solution would need to capture customer communication and linked financial status that could provide a holistic view for improved franchisee management.

The Solution

Improving Franchisee communication on the road

Nando’s sales team has the ability to log in through Terminal Server to Evolution whilst out on the road, and access live data on their visiting franchisee appointment list.    The staff member accesses current data such as sales, outstanding monies and communication history on the road for each appointment.   The up-to-date information allows the sales team to follow through franchisee requests and meet head office business expectations effectively and efficiently.

Holistic approach

Franchisee information is stored and recorded within Evolution. At any time, staff can access current store marketing plans, training schedules and new store openings.  Marketing details are stored as well as operational plans, quality control procedures and store plans.   Nando’s corporate staff all have access  to Evolution’s CRM module daily and utilise the information as the foundation of franchisee communication.

Strength of Architecture

Sage Pastel Evolution’s robust MS-SQL database supports Nando’s complex divisional structure allowing the business to break down business divisions by groups, departments, locations and incident types, thus supporting complex reports.  Data can be sliced and diced to suit individual needs. For example, marketing may need to see current sales for a month and remove any other data not relevant to the search by simply dragging and dropping the fields within Evolution.  The ability to segment your financial reporting was a big plus for Nando’s.

The Results

Sage Pastel Evolution has brought together two fundamental functions of the business.

Evolution has equipped management in streamlining the accounting and management process.   The solution allows for simple and effortless daily financial management which goes beyond accounting.

Consolidation of P&L’s and Balance Sheets along with the invoicing all in one system has improved processing times and sales team actions.  Management now have a comprehensive snap shot of the business with detailed reports for well informed decision making.


The information is now centralised and gives management a central resource for comprehensive reporting and well informed decision making.

Marc Lewinsohn, Information Technology Manager

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